Welcome to M&Co Sales Store’s FAQ section. Here you’ll find answers to common questions about our British-inspired women’s fashion, delivery services, and shopping experience. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About M&Co Sales Store

What kind of products does M&Co Sales Store offer?
We specialise in elegant British women’s fashion including dresses (maxi, midaxi and midi), blouses & shirts, basic tops, jackets, jumpers, and jeggings. Our collections focus on timeless pieces that combine comfort with sophisticated style.
What is M&Co’s design philosophy?
We believe in creating wardrobe essentials with a touch of British elegance. Our pieces are designed to be versatile, flattering, and suitable for various occasions – from everyday wear to special events.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Where does M&Co Sales Store ship to?
We proudly ship worldwide, excluding some Asian countries and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What shipping options are available?
We offer two shipping methods:

Express Style Service (£12.95): Delivered via DHL or FedEx in 10-15 days after dispatch with full tracking.
Free Style Delivery: Free for orders over £50, delivered via EMS in 15-25 days after dispatch.
How long does order processing take?
Our Bristol team carefully hand-selects and quality checks each item. Processing typically takes 1-2 business days before dispatch. You’ll receive a notification email with tracking details when your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging. We’ll refund the item cost (excluding original shipping fees) once we receive and process your return.
How do I return an item?
Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. For international returns, you may need to cover return shipping costs.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the unwanted item(s) and placing a new order for the preferred size or style to ensure availability.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All payments are processed through our encrypted payment system to ensure your financial information remains protected.
Is it safe to enter my payment details on your website?
Absolutely. We use industry-standard SSL encryption to protect all transactions. Your payment information is processed securely and we never store your full credit card details on our servers.

Contact & Support

How can I contact customer service?
Our customer service team is happy to help with any questions. You can reach us at:
Email: [email protected]
Postal Address: 28 Wine St, Bristol, GB BS8F 7SO

We aim to respond to all inquiries within 24-48 hours during business days.

Still have questions? Our style advisors are here to help you find the perfect pieces for your wardrobe. Contact us today and experience the M&Co difference.

The M&Co Team