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Welcome to M&Co Sales Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our British-inspired fashion collections. By accessing our site and making purchases, you agree to comply with these terms.

1. General Information

Website Owner: M&Co Sales Store (“we”, “us”, or “our”)

Address: 28 Wine St, Bristol, GB BS8F 7SO

Contact: [email protected]

Our website offers women’s fashion including dresses (maxi, midaxi, midi), tops, blouses, shirts, jackets, jeggings, and jumpers to customers worldwide (excluding certain Asian and remote regions).

2. User Obligations and Responsibilities

2.1 Account Registration

While browsing doesn’t require an account, purchasing requires you to:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account use

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated systems to extract data from our site
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings and photography limitations.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you and either cancel the order or offer a suitable alternative.

3.3 Hygiene Restrictions

For hygiene reasons, we cannot accept returns on:

  • Women’s Basic Tops
  • Women’s Long Sleeve Tops

unless these items are received faulty.

4. Order and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Currency

All prices are in GBP (£) and inclusive of VAT where applicable. International customers may be subject to additional customs duties and taxes, which are the customer’s responsibility.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Issues

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier. For missing packages, contact us within 14 days of expected delivery.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt, provided they are:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories

6.2 Return Process

Follow our returns procedure outlined in the Shipping & Returns Policy. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6.3 Refunds

Refunds are processed to the original payment method within 3-5 business days after we receive and inspect the return.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury or damage resulting from improper use of our products.

8.2 Website Availability

We strive to maintain continuous website availability but are not liable for temporary unavailability due to technical issues beyond our control.

8.3 Third-Party Links

We are not responsible for the content or practices of third-party websites linked from our site.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: M&Co Sales Store, 28 Wine St, Bristol, GB BS8F 7SO